Cancelling HoneyBook is the easy part. The three things that actually matter are usually left out of the instructions: your access doesn’t stop the moment you cancel, your projects don’t disappear, and if you were charged recently you may be able to get that money back.

Here’s all of it, in order.

How to cancel HoneyBook on the web

  1. Open HoneyBook and select your company logo in the navigation menu.
  2. Select Company Settings.
  3. Open the Membership tab.
  4. Select Cancel Plan.
  5. Follow the on-screen prompts to finish. You’ll get an email confirming the cancellation.

If you don’t see a Membership tab at all, you’re likely a team member — only the account owner can see or change the subscription. If you see the tab but no Cancel Plan option, your subscription was probably bought inside the iOS or Google Play app (more on that below).

Current as of October 2026. HoneyBook changes its settings menu occasionally — if the labels have moved, the path is still Account → Company Settings → Membership.

What actually happens when you cancel

Three things surprise people, and all three are worth knowing before you click:

You keep access until your billing cycle ends. Cancelling stops the renewal, not the current period. If you’re three months into an annual plan, you keep using HoneyBook until that year is up. You won’t be charged again at the end of it.

Your account is not deleted. HoneyBook keeps your account and you retain access to all existing projects and information. What you lose is the ability to create new files and projects, or send messages. Cancelling is not the same as deleting, and it doesn’t erase anything.

You lose the discount permanently. There’s no penalty for cancelling at any time. But if you were on HoneyBook’s 20% existing-member discount, that discount does not come back if you rejoin later. If the discount is the only thing keeping you, it’s worth checking whether it survives the change you’re considering.

Getting a refund for a recent charge

HoneyBook offers a 60-day money-back guarantee from your membership start date. Two things to know:

  • It covers charges inside that 60-day window. It does not cover renewals or charges outside it.
  • Refunds are not automatic. Cancelling does not trigger one. You have to ask.

To request a refund, open the question mark icon on any HoneyBook page, start a chat, and type “Talk to a person.” You’ll be routed to support, which is where the refund is actually processed.

That distinction matters: a lot of people cancel, assume the refund follows, and lose the window waiting. If you’re inside 60 days, ask for the refund in the same session you cancel.

If you subscribed through the App Store

Subscriptions bought inside the iOS or Android app aren’t managed by HoneyBook — you cancel them in the store:

  • Apple: Settings → your name → Subscriptions → HoneyBook → Cancel.
  • Google Play: Play Store → Menu → Subscriptions → HoneyBook → Cancel.

One catch worth knowing up front: any promotion or discount you got through the App Store does not transfer if you later sign up on the web. If a cheaper web offer is the reason you’re switching, that discount doesn’t stack with the app one.

If you’re on a free trial

Nothing to do. HoneyBook’s free trial does not automatically transition into a paid membership. If the trial ends and you haven’t bought a plan, there’s no charge and no action required.

Before you cancel: export what you’ll need

Once your subscription lapses you can still view existing projects — but you can’t create new files or send messages, which makes the account awkward to use as an archive.

So if there’s any chance you’ll move to another tool, export before the period ends:

  • Contacts, projects, and invoices export as CSV.
  • Uploaded files come with you.
  • Your workflow logic, and any client-facing links you’ve already sent, do not.

The full export-and-rebuild sequence is written up step by step in How to Migrate Off HoneyBook Without Losing Projects, Invoices, or Clients.

Where to go after you cancel

If you’re cancelling because of cost, start with the HoneyBook pricing breakdown — it’s worth confirming which tier you were actually on before you decide. Then:

FAQ

Does cancelling HoneyBook delete my data? No. Cancelling ends the subscription, not the account. You keep access to existing projects and information; you lose the ability to create new projects and files, or send messages. Permanently deleting the account is a separate request you have to make to HoneyBook support.

When does my access actually end? At the end of your current billing cycle. Cancelling stops the renewal, so the period you already paid for runs to completion.

Do I get a refund automatically when I cancel? No. Refunds are not automatic. If you’re within HoneyBook’s 60-day money-back window from your membership start date, you have to contact support and ask — open the question mark icon on any page, start a chat, and type “Talk to a person.”

How do I cancel a HoneyBook free trial? You don’t need to. The trial does not auto-convert into a paid membership, so no charge happens unless you buy a plan.

I don’t see a Cancel Plan option. Why? Either you’re a team member (only the account owner can manage the subscription), or you subscribed through the iOS or Google Play app — in which case you cancel from the app store, not from HoneyBook.

Can I cancel if I’m on an annual plan? Yes, at any time, with no penalty. Just note that the remainder of the year you already paid for stays usable, and it won’t renew.

The bottom line

Cancelling takes a minute; the two things people get wrong are assuming it ends their access immediately, and assuming a refund follows automatically. Neither is true. Cancel in Company Settings → Membership → Cancel Plan, keep using what you paid for until the cycle ends, and if you’re inside 60 days, ask support for the refund in the same sitting.

Then export your projects before the period runs out, and pick where you’re going next — the alternatives roundup is the fastest way to see the realistic options.

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